Every guest conversation.
One inbox. Handled automatically.
Sophie talks to your guests in 30+ languages via WhatsApp. Check-in, upsell, concierge requests and follow-ups all run through a single inbox. Your team sees everything, steps in only when needed.
Can I check in early?
Uploading passport...
Thank you!
Where can I park?
Hola Juan! Welcome to your stay at Barcelona Gothic Quarter. I'm here to help you with check-in. How can I assist you today?
Hi! I arrive tomorrow around 2 PM. Is early check-in possible?
Let me check availability for early check-in tomorrow at 2 PM...
Good news! Early check-in at 2 PM is available for 25 EUR. Would you like me to arrange this?
Hola Juan! I'm here to help you with check-in. How can I assist?
Is early check-in at 2 PM possible?
Early check-in at 2 PM is available for €25. Want me to arrange this?
Sophie handles the conversation. You handle the exceptions.
Most guest questions follow predictable patterns. Sophie resolves them instantly, in the guest's own language, 24/7. When something genuinely needs a human, your team gets a clear notification with full context.
Pre-arrival check-in
Sophie reaches out before arrival, collects registration data, verifies identity and delivers the room key. All conversationally, via WhatsApp.
30+ languages, automatically
Sophie detects the guest's preferred language and switches instantly. No language packs, no translation tools. Every message feels native.
Upsell at the right moment
Room upgrades, early check-in, breakfast and local experiences offered within the natural flow of conversation. Not as a popup, but as a suggestion.
Concierge requests
Restaurant bookings, taxi arrangements, activity suggestions. Sophie answers common questions and routes complex requests to your team with full context.
Follow-up and review
After checkout, Sophie sends a personalized review request. Tone and timing adapted to the guest experience. Negative signals are flagged before they reach public platforms.
Smart escalation
When Sophie cannot resolve something, the conversation is escalated with a summary, guest profile and suggested actions. Your team picks up with full context, no back-and-forth.
See every guest at a glance
The pipeline dashboard shows exactly where every guest is in their journey. From arriving soon to checked in, with clear flags for anything that needs your attention.
Guests expected within the next 2 hours
Active check-in conversations being handled by Sophie
Issues that require a human decision: document quality, missing consent, payment failures
Guests with completed check-in. Concierge requests visible here.
Average response time
Languages supported
Resolved without human
Always available
Full context, zero back-and-forth
Full conversation history
Every message between Sophie and the guest is visible. Your team can scroll back, see what was discussed, what was offered, and what was resolved.
AI insights per guest
Intent signals, missing information, sentiment. Sophie flags what your team should know before they pick up the conversation.
Quick actions
Send a check-in link, request documents, issue a payment link or escalate to a colleague. One click, full context carried over.
See the inbox in action
We're onboarding pilot partners who want to see how Sophie handles guest conversations from first contact to checkout review.