No reception desk? No problem.
Guest OS is your always-on digital reception. Self-check-in, guest communication and unit management, all without staffing a front desk 24/7.
Always-on intelligence for unmanned properties
Your aparthotel doesn't need a 24/7 reception. AI agents handle arrivals, guest requests and access around the clock.
Extended stay guest (5 nights). Unit 4B already cleaned. Kitchen starter pack was requested at booking. No reason to block early arrival.
Confirmed early check-in instantly, without needing staff approval.
Previous guest checked out at 10:00. Cleaning team finished at 12:30. Kitchen pack placed. Unit is guest-ready.
Marked unit as ready and notified next guest automatically.
Guest prefers digital access. Unit 4B, 2nd floor. Access code generated. Valid for duration of stay.
Digital access code sent to guest immediately. No key handover needed.
Aparthotels need a different kind of tool
Hotel service, apartment complexity
You offer hotel-level hospitality but manage apartment-style units. Most tools are built for one or the other, not both.
Self-check-in meets personal service
Guests expect seamless self-service but also want a human touch when they need it. Balancing both is hard without the right system.
Multi-unit operational blind spots
With units spread across floors or buildings, it's easy to lose track of cleaning schedules, maintenance issues and guest requests.
Every unit, every guest, one dashboard
Whether you manage 20 apartments or 200, Guest OS gives you a live overview of occupancy, turnovers and guest status across all units, so nothing slips through the cracks.
Real-time unit status: occupied, arriving, cleaning, ready
Multi-building support with floor-level detail
Automatic task triggers on check-out
One inbox for every channel
Booking.com, Airbnb, email, WhatsApp: no matter where the message comes from, your team responds from one place.
Self-check-in with full compliance
Guests complete registration and ID verification before arrival. Your aparthotel stays compliant without adding friction to the guest experience.
Compliance & IdentityTurnover coordination
Automatic cleaning tasks when guests check out. Inspections, linen changes and maintenance, all tracked per unit.
OperationsNo front desk needed. Every guest handled.
Self-check-in, ID verification, access codes, guest communication. All handled automatically, 24/7, without staffing a reception.
From property manager to maintenance team
Property Manager
Oversee all units, guest movements and team performance from one dashboard. Spot issues before they escalate.
Guest Relations
Every guest message in one inbox, with full booking context. Deliver personal service at scale, no matter the channel.
Maintenance Coordinator
Receive and track maintenance requests across all units. Know what's urgent, what's pending and what's been fixed.
Operations Manager
Track turnovers, cleaning schedules and operational performance. Keep the entire property running at peak efficiency.
Designed for the way aparthotels actually work
Supports self-check-in and staffed reception equally
Multi-unit overview for distributed properties
Works with Airbnb, Booking.com and direct channels
Digital guest registration built for high-volume turnovers
Your guests check themselves in, verify their identity and unlock their apartment. You handle the exceptions.
That's Guest OS. Self-service that actually works, with full compliance built in.
Ready to let your aparthotel run itself?
We're onboarding pilot partners who want autonomous check-in, access and guest communication for unmanned properties.