We built a system that handles guest operations. All of them.
Guest OS runs every step of the guest journey automatically, from the moment a booking syncs to the moment a key is issued. Your team handles the hospitality. We handle the rest.
An autonomous guest operations system for hospitality
Guest OS is not another dashboard. It is a system that takes over the operational work between a booking and a check-in. Communication, identity verification, compliance, property readiness, access codes. Every step runs automatically.
Guests interact with Sophie, a conversational assistant that guides them through check-in via a simple chat experience. No web forms, no app downloads. Just a conversation that gets everything done.
Your team sees a calm, clear dashboard. Arrivals, departures, exceptions. Everything that needs attention is surfaced. Everything that doesn't, is already handled.
A booking syncs from your PMS. Guest OS takes it from there.
Sophie reaches out to the guest. ID, compliance and payment are handled before arrival.
Property is verified, access codes are issued. The guest walks in. Your team handled the hospitality.
What we believe about hospitality operations
Built from the floor, not the boardroom
We build for the reality of hospitality work. Not from a tech ivory tower, but from the floor up.
If it adds noise, it doesn't ship
Every feature we ship must make things clearer, not busier. We say no to most ideas.
Handled, not helped
Guest OS doesn't assist. It takes over the operational work so your team can focus on guests.
Shaped by operators
Our pilot partners shape every release. Their daily reality is the benchmark, not our roadmap.
Born in Dutch hospitality
Guest OS is built by Hospitality Europe B.V., based in the Netherlands. We've seen the pain of fragmented operations firsthand, at hotels, aparthotels, holiday parks and short-stay properties across Europe.
We didn't start with a technology thesis. We started with a question: why do hospitality teams still spend most of their time on operational tasks that could run automatically?
Guest OS is our answer. A system that handles guest operations from booking to key, so your team can do what they're best at: being there for guests.
We're launching Guest OS with a select group of pilot partners in 2026.
Every pilot partner helps shape the product. Their daily operations, their edge cases, their feedback. Guest OS is built with the people who run hospitality, not just for them.
Now onboarding pilot partners for Q3 2026Shape what Guest OS becomes
We're building Guest OS with a small group of pilot partners. Their operations, their edge cases, their feedback. If that sounds like you, let's talk.
Now onboarding pilot partners for Q3 2026