From booking to key.
Fully automated. Every step handled.
Your guest completes check-in on their phone, in their own language, before they arrive. Registration, verification, compliance, upsell and key delivery all run automatically. Your team picks up the exceptions.
Eight steps. Zero manual work.
Each step shows what your guest experiences and what runs automatically behind the scenes. Including the moments that drive ancillary revenue.
Booking confirmed
Booking confirmed
Booking confirmed
Your guest books through their preferred channel and receives a standard confirmation. Nothing changes for them.
The moment a reservation lands in your PMS, the check-in pipeline starts. Guest details, dates, property and payment status are picked up automatically. If something needs attention, your team gets an alert.
Sophie reaches out
Sophie reaches out
Sophie reaches out
A friendly message arrives on WhatsApp in the guest's own language. One tap opens the check-in experience: a lightweight web app that works on any phone. No download, no account, no separate portal.
Sophie determines the right language, timing and channel. If the guest has stayed before, Sophie recognizes them and skips what's already on file. New guests are guided through each step conversationally. Follow-up reminders are scheduled for the right moments.
Registration completed
Registration completed
Registration completed
Sophie asks for details one by one, right in the conversation. Name, travel companions, address. The guest replies naturally. Average completion time: 3.2 minutes, all within the check-in experience on their phone.
The conversation adapts to the property country and only asks what is legally required for that specific booking. Spain requires different fields than the Netherlands, Italy or France. Returning guests with a valid profile skip most questions entirely.
Identity verified
Identity verified
Identity verified
Sophie asks the guest to scan their passport or ID directly in the check-in experience. Returning guests with a verified profile only need a quick re-scan for legal compliance. Done in seconds.
The document is verified automatically. Valid documents are approved within minutes. If something looks off, your team is notified to review. Expired documents are rejected and the guest is asked to upload a new one via Sophie.
Personalized offers
Personalized offers
Personalized offers
Based on their trip, the guest sees relevant options: early check-in, a room upgrade, breakfast, parking, or local experiences. Only what fits their stay.
Offers are matched to the guest profile, property and travel dates. A couple arriving on Friday sees different options than a business traveler on Monday. Upgrades, add-ons and experiences are presented at the moment the guest is most likely to say yes. Revenue flows directly into your PMS.
Compliance handled
Compliance handled
Compliance handled
The guest sees nothing. This step is entirely invisible to them.
Local regulations are determined automatically based on property country and guest nationality. The required data is formatted and submitted to the right authority before the deadline. Confirmation numbers are logged. Guest data is purged after the legal minimum retention period.
Property ready
Property ready
Property ready
The guest sees nothing. Behind the scenes, the physical property is being prepared and verified for their arrival.
Cleaning tasks go out to your housekeeping team automatically. After cleaning, photos are uploaded and checked for damage, missing items or issues. Only when the property passes inspection is it cleared for key delivery.
Key delivered
Key delivered
Key delivered
A digital access code appears in the check-in experience, 24 hours before arrival. The guest also receives a WhatsApp notification so they never miss it. No queue, no front desk stop.
No key goes out until every check is green: identity verified, compliance complete, payment received, property ready. Only then is the smart lock programmed with a time-bound code. If anything is missing, your team is notified which step is blocking.
Every check-in is a revenue moment
Between registration and key delivery, there is a window where guests are engaged and open to offers. Guest OS uses that moment to present options that match the guest, the property and the trip.
Room upgrades offered based on availability and guest profile
Offered when the schedule allows, priced dynamically
Breakfast, parking, airport transfers, welcome packages
Curated activities, restaurant reservations, tours that match the destination
Spa treatments, dining credits, stay extensions offered via Sophie during the visit
You're all set for March 15! One more thing: your room type is available with a sea view upgrade for €25/night. Want me to add it?
Yes please!
Done! I also noticed your flight lands at 11:00. Early check-in from 12:00 is available for €35. Interested?
That would be great actually.
Added. Your upgraded room with early check-in will be ready at 12:00. I'll send your key tomorrow morning. Enjoy your trip!
Check-in completion rate
Average registration time
Compliance coverage
Government portals for your team
Every regulation, handled automatically
Different countries, different rules. Guest OS determines what applies, collects the right data from the guest, and submits it to the right authority before the deadline. Your team never touches a government portal.
Spain
SES
24h before check-in
Guest data submitted to police before arrival
Netherlands
BRP Registration
24h after check-in
Municipal registration handled automatically
Italy
Questura + Tourist Tax
24h after check-in
Police notification and tax calculation included
France
Fiche de Police
At check-in
Individual registration form per guest
Your guest is checked in before they reach the lobby
Registration, verification, compliance, upsell, payment and key delivery. All handled before arrival. Your front desk team does what they do best: welcome guests with a smile.
No app download required for your guests
Starts on WhatsApp, runs in a lightweight web app
Sophie speaks 30+ languages automatically
Conversational flow: only asks what is legally required
Upsell at the right moment, not at the front desk
Returning guests recognized and fast-tracked
GDPR by design: automatic data purge after retention
Your team only steps in for genuine exceptions
Hi Emma! I'm Sophie from Hotel & Co. Your room is confirmed for March 15. I'll help you check in right here, so everything is ready when you arrive.
Great, what do I need to do?
Let's start with your full name as it appears on your ID.
Emma van den Berg
Got it! Now I need to verify your identity. Tap the button below to scan your ID or use your EUDI Wallet.
Identity verification
or use EUDI Wallet
Emma van den Berg, verified
All set! Your digital key will appear here 24 hours before check-in. See you soon!
Checkout is not the finish line
Access codes are deactivated, housekeeping starts, reviews are requested, and guest data is automatically cleaned up. The next guest cycle is already running.
Access codes deactivated
Housekeeping tasks sent out
Checkout registered in your PMS
Personalized review request via Sophie
Tone adapted to the guest experience
Return booking offer for repeat guests
Temporary processing data purged
Access logs deleted
Only anonymized records remain
See the full journey in action
We're onboarding pilot partners who want to see the full guest journey in action. From booking to key delivery, from compliance to upsell.